Your Privacy
AH Health Communications Limited and Hamilton Health Partners Limited ("We") is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We will be a “controller” of the personal information that you provide to us, unless otherwise stated. Our data protection officer is Amanda Hamilton. Our processing of data has never included the sharing of data with third parties with the exception of venues that host our retreats for the necessary delivery of a service. We have only acquired data through opt-in means. We use a password protected database system that is accessed only by our team. If we sent your data to third party venue contacts, we send in a password protected file.
We are not using sensitive data to determine profiling in any way.
When you register as a guest on a retreat, clinic client or opt in to our newsletter, we will ask you for personal information according to the service selected.
Clinics
- Contact details – name, address, email address, telephone number, Skype name (where appropriate) and date of birth
- Emergency information – emergency contact, emergency contact telephone number
- Medical conditions and details of any regular medication that you take
- Various food, nutrition and lifestyle profile questions
In some case, taking your data is collected via a phone call rather than an online form, at the request of the client. In some cases where the client has come from a third party clinic there may be a situation where data sharing is beneficial to client outcomes. However, at all times this would only be done under the advice of the client.
Retreats
- Contact details – name, address, email address, telephone number and date of birth
- Emergency information – emergency contact, emergency contact telephone number
- Medical conditions and details of any regular medication that you take
- Various food, nutrition and lifestyle profile questions
In some cases taking your data is done via a phone call rather than an online form, at the request of the client. This information is never shared apart from the need to share your name and contact information with our retreat location providers, namely:
- Champneys Spa Resort
- Marine Hotel
- Marbella Club Hotel
Newsletter
Our data for our newsletters ask for name and email from an opt-in form. This form could be online or a paper form filled out at an event, including an online event such as a webinar. All previous customers for retreats and clinics are automatically informed of future events and they are informed of this verbally and in writing with the ability to opt-out at any time.
Shop
If you buy from our online shop we only use this contact information to post you those goods, or send you a link to those goods if it is a digital good. We do not undertake any standalone postal marketing but we may include a leaflet with purchased goods.
Why we need your personal information
We need to collect our clients’ personal information so that we can manage your services. If you do not provide us with all of the personal information that we need to collect then this may affect our ability to offer the above services.
If you wish to object to any of the above processing, please contact us on info@amandahamilton.com If we agree and comply with your objection, this may affect our ability to undertake the tasks above for the benefit of you as a client.
Who we share your personal information with
We may be required to share personal information with third party venue hosts such as Champneys Spa Resorts or hotel groups.
How we protect your personal information
Your personal information is stored on our password protected electronic CRM system (Agile CRM) which is accessed by our support team for the purposes set out above. The servers are located in the EU.
How long we keep your personal information
We will not delete personal information unless you ask us to. We never share your data with third parties other than venue or clinic partners and at all times our clients will be informed of this.
Your rights
You can exercise any of the following rights by writing to us at info@amandahamilton.com Your rights in relation to your personal information are: you have a right to request access to the personal information that we hold about you by making a “subject access request”;
- If you believe that any of your personal information is inaccurate or incomplete, you have a right to request that we correct or complete your personal information; you have a right to request that we restrict the processing of your personal information for specific purposes; and
- Iif you wish us to delete your personal information, you may request that we do so.
- Any requests received will be considered under applicable data protection legislation. If you remain dissatisfied, you have a right to raise a complaint with the Information Commissioner’s Office at www.ico.org.uk
Information Security
Payment
All online payments happen via a secure server where all information across the Internet is being encrypted. If you choose to use postal/shipping services an extra cost will be applied to your order. You can see this cost before accepting the order.
Cookies
The shop uses cookies to ensure your security when sending information to the shop. Cookies are used to give you the unique experiences in the shop as the cookie remember who you are while being logged in. When you log out the cookie will be deleted.
Company Details
Business mailing address:
2/1 Drummond Place, Edinburgh EH3 6PH
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Homepage: www.amandahamilton.com
Phone: +44 (0)208 0128 528